سلام
متاسفانه به دلیل بروز مشکل در شبکه مرکزی و برق در دیتاسنتر فوق، برخی سرویس ها از دسترس خارج شده است.
در حال بررسی می باشد
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آپدیت: مشکل کلیه سرویس ها رفع شد.
(در صورت وجود مشکل در سرویس خود از طریق تیکت اطلاع دهید)



 
Type: Fault report  
Categories: Basic infrastructure
Start: May 24, 2018 11:30:00 AM CEST
End: Unknown
Description: Due to a current disruption of the power supply at our location Falkenstein, there are currently accessibility problems of some customer servers. Our technicians are currently analyzing the source of the problem and we will keep you up to date.
Update: May 24, 2018 12:10:00 PM CEST  
  Update: According to current knowledge, there was a power failure at 11:00 am in the DC7, DC10 + DC12. The consequences was a failure of the core networking equipment at the Falkenstein site, which led to a short-term outage of the entire network connectivity in Datacenter park location in Falkenstein.
Update: May 24, 2018 12:27:00 PM CEST  
  In the meantime, the power supply in the three affected data centers could be provisionally restored (without UPS protection).

The cause of the failure was a strong voltage reduction in the local power grid. Why it has caused a power failure despite our UPS backups, is still under investigation. Currently, the restoration of the secure operation has top priority.

Our technicians are in the process of determining how many servers need to be manually checked after the power interruption.
Update: May 24, 2018 4:36:00 PM CEST  
  In the meantime, all servers that did not restart automatically after the voltage failure were switched on or checked for defective power supplies. The next step is to work on the tickets in the data centers concerned - servers that are currently not available must all be checked individually, because the error situations can vary greatly.

The following tickets are currently in the queues:

DC 07 1013
DC 10 1408
DC 12 465

To avoid further delays, we ask you to create only one ticket per affected server.

Thank you very much.
Update: May 24, 2018 7:35:00 PM CEST  
  The number of open tickets is currently decreasing. We are continously processing open support requests. The current number of tickets for the affected data centers is:

DC7: 704
DC10: 1286
DC12: 429
Update: May 25, 2018 8:34:00 AM CEST  
  We are continously processing open support requests. The current number of tickets for the affected data centers is:

DC7: 437
DC10: 664
DC12: 149

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Thursday, May 24, 2018

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